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Boscov's Help - Frequently Asked Questions
Frequently Asked Questions
Order Questions
What is the status of my order?
Are my items guaranteed to be in stock?
When will I receive my order?
Can I make a change to my order?
Can I order though your Shopper Services Department or online and pick up my merchandise at a Boscov's location?
Can I use a Gift Card?
How do I track my order?
How do I cancel an order?
What methods of payment do you accept?
Can I use my Boscov's Rewards Certificate online?
Can I ship to multiple addresses?
Why was I charged even though my order was cancelled?
What does SO and OTL mean?
Can I place a new order for an item that was cancelled?
How is Sales Tax calculated?
What is Shipping Tax and how is it calculated?
What is the shipping cost for a Gift Card?
Shipping Questions
What are shipping costs?
What is the status of my order?
When will I receive my order?
Do you ship to Alaska, Hawaii or outside of the US?
Does Boscov’s ship to APO/Military addresses?
Can I ship to multiple addresses?
What is Shipping Tax and how is it calculated?
What is the shipping cost for a Gift Card?
Return/Exchange Questions
How can I return an item?
How can I exchange an item?
What should I do if I receive the wrong item(s)?
Can I return my purchase to a Boscov’s store?
What should I do if merchandise was received damaged?
Can I return or exchange my mattress and/or box spring?
What do I do if my furniture or bedding is received damaged?
Can I return or exchange my Video Game System and/or Video Games?
Gift Card Questions
Can I use a Gift Card?
What is the shipping cost for a Gift Card?
What do I do if there is no PIN # on my Gift Card?
Privacy Questions
What is your Privacy Policy?
My Account Questions
How do I track my order?
What is the status of my order?
How can I update/change my personal information?
What do I do if I forgot my Password?
General Questions
Are the items in my local Boscov's store available through Boscovs.com?
Are the items available online available in my local Boscov's store?
Are online promotions valid at any Boscov's location and vice versa?
How do I get a catalog?
How do I un-subscribe from Boscov's emails?
Why wasn't the discount applied in my Shopping Bag?
How do I obtain a Rebate Form if it was not included in my package?
Questions & Answers
Order Questions
What is the status of my order?
Ordered – We have received your order and are processing for shipment.
Picked – We have located your merchandise and are preparing it for shipment.
Shipped – Your order has been assigned a Tracking Number and has been picked up by UPS. Please note that Home Delivery orders are not shipped via UPS and therefore will not have a tracking number
Cancelled Out of Stock – The item(s) ordered are no longer available, you will not be charged for this item(s). If the ordered item was pre-paid, such as with a Special Order, a credit will be issued via the original form of payment used.
Voided – We were unable to fulfill your order for various reasons, please contact a Shopper Services Representative at 1-800-284-8155.
Special Order – The requested item is not currently in stock and has been special ordered from the manufacturer.
Confirm Available – Your account has been charged and you'll be contacted with delivery information.
Transferred/Processing – This is an internal term for an order that requires special handling.
Are my items guaranteed to be in stock?
All items listed online are considered to be available to order. Any exeptions for specific items will be noted in the item description or in the "Alternate View/Information" link under the item photo.
Occasionally, due to our constantly changing inventory, a situation may arise where one or more of your items are not available.
If this occurs, you will be notified via email and your credit card will not be charged for the item.
When will I receive my order?
UPS
Merchandise shipped via UPS is usually delivered within 7-10 business days of our email confirmation of your order.
Home Delivery
Certain items require special handling because of their size and/or weight. Furniture, large appliances, treadmills and other very heavy items are available only by Boscov's Home Delivery, which is only available within an estimated 25-40-mile radius from any of our store locations in PA, MD, NJ, DE and NY. Home Delivery items are usually delivered within 10-20 business days of confirmation of your order.
Special Orders
Anticipated delivery times for special orders will vary based on merchandise ordered. You will receive a delivery time frame by email within 7 days of placing the order. Clicking on 'Alternate View' from the item page may allow you to obtain additional shipping time frame information.
Sauder Merchandise
Either UPS or Independent carrier will deliver Sauder merchandise directly from Sauder to your home within 14 days. Back-ordered merchandise may take up to 6 weeks for delivery.
Can I make a change to my order?
After the order has been completed and you receive confirmation to include your order number, we are unable to make changes to the order. If you need to modify your order to include deleting an item or changing a size/color, please contact a Shopper Services Representative at 1-800-284-8155 for assistance. If you want to add new items to your order or order additional quantities of an item, please simply place a new order at Boscovs.com.
Can I order though your Shopper Services Department or online and pick up my merchandise at a Boscov’s location?
Merchandise ordered online or through our Shopper Services Department cannot be picked up at a Boscov's store.
Can I use a Gift Card?
In order to use a Boscov's Gift Card online, you must obtain the PIN located beneath the scratch off on the back of the card. If using a Merchandise Credit Certificate or Boscov's Rewards Certificate, the 16-digit account number and PIN number are located at the bottom of the letter. Remember to enter both your Gift Card number and PIN before completing your purchase, as Gift Cards cannot be applied after your purchase.
How do I track my order?
To check the status of your order simply visit us at www.Boscovs.com and click on "My Account". Enter your E-mail address and password. Click on "Order History" then the order number that you want to track. Or, you can contact a Shopper Services Representative at 1-800-284-8155 Monday through Saturday 9:00 AM to 8:00 PM EST and Sunday 11:00 AM to 5:00 PM. Please be advised that Special Order, Home Delivery, and some other items will not display this information because they are shipping directly from the vendor or via an independent carrier.
How do I cancel an order?
Contact a Shopper Services Representative at 1-800-284-8155 or email us at ShopByPhone@Boscovs.com.
What methods of payment do you accept?
Credit Cards -
We accept Boscov's Credit Cards, MasterCard ®, Visa ®, American Express ® or Discover ®.
Boscov’s Gift Cards -
In order to use a Boscov's Gift Card online, you must obtain the PIN number located beneath the scratch off on the back of the card. Remember to enter both your Gift Card number and PIN before completing your purchase, as Gift Cards cannot be applied after your purchase. Unfortunately, we are not able to accept money orders, checks or cash for online purchases.
Can I use my Boscov's Rewards Certificate online?
In order to redeem a Boscov's Rewards Certificate online, it must have a PIN. Enter both your Certificate number and PIN (as a Gift Card transaction) before completing your purchase, as Rewards Certificates cannot be applied after your purchase. If your certificate does not have a PIN, please contact a Boscov's Shopper Services Representative at 1-800-284-8155 to complete your order.
Can I ship to multiple addresses?
On “View Bag” page, click on “New Address” icon and enter the ship to addresses, click on “Enter”.
You will return to the “View Bag” page. Click on the drop down below “Ship to” and choose the appropriate address.
Why was I charged even though my order was cancelled?
Your account is not charged until the order is shipped with the exception of Special Order and Sauder Merchandise. Therefore, you would not be charged for a cancelled order. If you see a charge on your account, it is a hold placed by your Bank for the amount that would be charged to your account when your order is shipped. This amount has not been deducted from your account. This hold will take 5 to 7 business days to be released from your account, depending on your bank's policy.
Can I place a new order for an item that was cancelled?
In the event that an item is cancelled, we can assist you in ordering a different item as a replacement. To discuss your options, please contact a Shopper Services Representative at 1-800-284-8155 Monday through Saturday 9:00 AM to 8:00 PM EST and Sunday 11:00 AM to 5:00 PM EST.
What does SO and OTL mean?
SO represents Special Order. Click Alternate View / Information for additional details on any item labeled SO.
OTL represents Outlet. There are limited quantities of this item and will only be available while supplies last.
How is Sales Tax calculated?
We are required to collect state and local sales tax on certain items that are delivered to addresses in New York, New Jersey, Pennsylvania and Maryland.
What is Shipping Tax and how is it calculated?
Shipping tax is calculated based on the amount of the shipping fee and state tax rates that apply to the state where the package is being delivered. This tax is only applicable if a taxable item is included in your order and based on state and locality.
What is the shipping cost for a Gift Card?
There is no shipping cost if the order includes only Boscov's Gift Cards.
Shipping Questions
What are shipping costs?
Our charge for standard delivery is $9.95 (no matter how many items on your order). Certain heavy items require UPS Heavy or Super Heavy shipping. Items requiring this form of delivery are noted as such in the text describing the item. This service is available only in the continental United States (these items cannot be shipped to Alaska or Hawaii). The charge for this form of delivery is $19.00 for UPS Heavy or $40.00 for Super Heavy shipping (no matter how many items on your order).
Certain items require special handling because of their size and/or weight. Furniture, large appliances, treadmills and other very heavy items are available only by Boscov's Home Delivery, which is only available within an estimated 25-40-mile radius from any of our store locations in PA, MD, NJ, DE and NY. The delivery costs will range from $40 to $70 and will be shown at checkout. For additional information, please click on 'Delivery Choices and Costs' on our home page.
We reserve the right to levy a special shipping surcharge where a large number of items are ordered. Before levying such charge, we will contact you with the proposed amount of the charge. If you do not want to accept the surcharge, we will cancel your order without any penalty to you.
What is the status of my order?
Ordered – We have received your order and are processing for shipment.
Picked – We have located your merchandise and are preparing it for shipment.
Shipped – Your order has been assigned a Tracking Number and has been picked up by UPS. Please note that Home Delivery orders are not shipped via UPS and therefore will not have a tracking number
Cancelled Out of Stock – The item(s) ordered are no longer available, you will not be charged for this item(s). If the ordered item was pre-paid, such as with a Special Order, a credit will be issued via the original form of payment used.
Voided – We were unable to fulfill your order for various reasons, please contact a Shopper Services Representative at 1-800-284-8155.
Special Order – The requested item is not currently in stock and has been special ordered from the manufacturer.
Confirm Available – Your account has been charged and you'll be contacted for delivery information.
Transferred/Processing – This is an internal term for an order that requires special handling.
When will I receive my order?
UPS
Merchandise shipped via UPS is usually delivered within 7-10 business days of our email confirmation of your order.
Home Delivery
Certain items require special handling because of their size and/or weight. Furniture, large appliances, treadmills and other very heavy items are available only by Boscov's Home Delivery, which is only available within an estimated 25-40-mile radius from any of our store locations in PA, MD, NJ, DE and NY. Home Delivery items are usually delivered within 10-20 business days of confirmation of your order.
Special Orders
Anticipated delivery times for special orders will vary based on merchandise ordered. You will receive a delivery time frame by email within 7 days of placing the order. Clicking on "Alternate View" from the item page may allow you to obtain additional shipping time frame information.
Sauder Merchandise
Either UPS or Independent carrier will deliver Sauder merchandise from Sauder to your home within 14 days. Back-ordered merchandise may take up to 6 weeks for delivery.
Do you ship to Alaska, Hawaii or outside of the US?
UPS Ground will deliver to any home or office in the contiguous 48 United States. Merchandise cannot be shipped to Alaska, Hawaii or outside of the United States.
Does Boscov's ship to APO/Military addresses?
Our shipping method is UPS Ground. This service does not include deliveries to PO, APO, or FPO boxes.
Can I ship to multiple addresses?
On "View Bag" page, click on "New Address" icon and enter the ship to addresses, click on "Enter". You will return to the "View Bag" page. Click on the drop down below "Ship to" and choose the appropriate address.
What is Shipping Tax and how is it calculated?
Shipping tax is calculated based on the amount of the shipping fee and state tax rates that apply to the state where the package is being delivered. This tax is only applicable if a taxable item is included in your order and based on state and locality.
What is the shipping cost for a Gift Card?
There is no shipping cost if the order includes only Boscov's Gift Cards.
Return/Exchange Questions
How can I return an item?
Returning your item is easy. We accept returns as permitted by our Return Policy. Simply take the package to your nearest UPS center or to a shipping service you prefer and they will forward the package back to us. If you are returning the item to us by UPS or Postal service just indicate on the blue packing slip the items returning or exchanging. You can also return merchandise to any Boscov's store; simply bring your packing slip with the item to one of our Boscov's locations.
How can I exchange an item?
Exchanging an item is easy. We will honor exchanges as permitted by our Return Policy. Simply take the package to your nearest UPS center or to a shipping service you prefer and they will forward the package back to us at your cost. Indicate on the blue packing slip the items you are exchanging. If the exchange item is available, it will be shipped at no cost to you. You can also exchange merchandise at any Boscov's store; simply bring your packing slip to any of our Boscov's locations.
What should I do if I receive the wrong item(s)?
Contact a Shopper Services Representative at 1-800-284-8155 Monday through Saturday 9:00 AM to 8:00 PM EST and Sunday 11:00 AM to 5:00 PM EST.
Can I return my purchase to a Boscov's store?
You may return or exchange merchandise at any Boscov's store as permitted by our Return Policy; simply bring your packing slip with the item to one of our Boscov's locations.
What should I do if merchandise was received damaged?
If there is an issue with the quality of the package, we have a no cost return policy in the event that merchandise is received damaged. Please contact a Shopper Services Representative at 1-800-284-8155, Monday through Saturday 9:00 AM to 8:00 PM EST and Sunday 11:00 AM to 5:00 PM EST.
Can I return or exchange my mattress and/or box spring?
All bedding is covered by the Manufacturer's Warranty, which assures workmanship and quality. The warranty does not include comfort issues. Please select your bedding carefully.
What do I do if my furniture or bedding is received damaged?
In the event that your furniture or bedding is received damaged, please contact a Customer Service Representative at 1-888-267-2687.
Can I return or exchange my Video Game System and/or Video Games?
Video Game System and Video Games may be returned or exchanged unopened within 30 days of purchase with the original dated receipt. All returns and exchanges must be in the original factory sealed carton and include all accessories, manuals and cabling.
'No receipt' returns and exchange will not be permitted on Video Game Systems and/or Video Games. Video Game Systems and/or Video Games that have been opened will not be accepted for return.
Exception: If an item is defective and has been opened, it can only be exchanged for the identical item.
Exchanges for Video Game Systems and/or Video Games purchased online at Boscovs.com or by calling Boscov's Shopper Services at 1-800-284-8155 must be completed by mail. These exchanges cannot be processed at a Boscov's store.
Gift Card Questions
Can I use a Gift Card?
In order to use a Boscov's Gift Card online, you must obtain the PIN located beneath the scratch off on the back of the card. If using a Merchandise Credit Certificate or Boscov's Rewards Certificate, the 16-digit account number and PIN number are located at the bottom of the letter. Remember to enter both your Gift Card number and PIN before completing your purchase, as Gift Cards cannot be applied after your purchase.
What is the shipping cost for a Gift Card?
There is no shipping cost if the order includes only Boscov's Gift Cards.
What do I do if there is no PIN # on my Gift Card?
Contact a Shopper Services Representative at 1-800-284-8155, Monday through Saturday 9:00 AM to 8:00 PM EST and Sunday 11:00 AM to 5:00 PM EST, and we will complete a balance transfer to a Gift Card with a PIN #. We will gladly complete your order for you utilizing the Gift Card, or will mail it to you if you so choose.
Privacy Questions
What is your Privacy Policy?
At Boscov's, we respect our customers and understand that you are concerned about privacy, so we've instituted policies intended to ensure that your personal information is handled safely and responsibly. Our complete Privacy Policy can be viewed by clicking on 'Privacy Policy' at the bottom of our Home Page.
My Account Questions
How do I track my order?
To check the status of your order simply visit us at www.Boscovs.com and click on "My Account". Enter your E-mail address and password. Click on "Order History" then the order # that you want to track. Or, you can contact a Shopper Services Representative at 1-800-284-8155 Monday through Saturday 9:00 AM to 8:00 PM EST and Sunday 11:00 AM to 5:00 PM EST.
What is the status of my order?
Ordered – We have received your order and are processing for shipment.
Picked – We have located your merchandise and are preparing it for shipment.
Shipped – Your order has been assigned a Tracking Number and has been picked up by UPS. Please note that Home Delivery orders are not shipped via UPS and therefore will not have a tracking number.
Cancelled Out of Stock – The item(s) ordered are no longer available, you will not be charged for this item(s). If the ordered item was pre-paid, such as with a Special Order, a credit will be issued via the original form of payment used.
Voided – We were unable to fulfill your order for various reasons, please contact a Shopper Services Representative at 1-800-284-8155.
Special Order – The requested item is not currently in stock and has been special ordered from the manufacturer.
Confirm Available – Your account has been charged and you'll be contacted for delivery information.
Transferred/Processing – This is an internal term for an order that requires special handling.
How can I update/change my personal information?
Your online account information can be updated or changed by logging into Boscovs.com and clicking on "My Account". Make any necessary changes and click "Update".
What do I do if I forgot my Password?
Click on "My Account" from our Home Page, then "Click Here" after "Forgot your Password?" Enter your email address as requested and your password will be sent to you via email.
General Questions
Are the items in my local Boscov's store available through Boscovs.com?
Many items sold in Boscov's stores are available at www.Boscovs.com. Unfortunately, we are not able to offer all merchandise for sale online.
Are the items available online available in my local Boscov’s store?
Many of the items available online are sold at Boscov's locations. Merchandise may vary from store to store.
Are online promotions
valid at any Boscov’s location and vice versa?
Many of the same type of promotions are run online and in our Boscov's stores, however, terms and conditions may vary. Additionally, please note validity and exclusion information on available coupons.
How do I get a catalog?
Boscov's does not publish a catalog. To view this week's specials, click on "This Week's Ad's" from our home page. Additionally, you can receive promotional emails by entering your email address at "Enter email to join email list."
How do I un-subscribe from Boscov's emails?
Either email your request to ShopperServices@Boscovs.com or contact a Shopper Services Representative at 1-800-284-8155 Monday through Saturday 9:00 AM to 8:00 PM EST and Sunday 11:00 AM to 5:00 PM EST.
Why wasn't the
discount applied in my Shopping Bag?
Please see the list of exclusions or contact a Shopper Services Representative at 1-800-284-8155 Monday through Saturday 9:00 AM to 8:00 PM EST and Sunday 11:00 AM to 5:00 PM EST.
How do I obtain a Rebate Form if it was not included in my package?
Contact a Shopper Services Representative at 1-800-284-8155 Monday through Saturday 9:00 AM to 8:00 PM EST and Sunday 11:00 AM to 5:00 PM EST.
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