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Consolidated
Privacy Notice
BOSCOV'S
PRIVACY POLICY
The following Privacy Policy is applicable to consumer
customers of Boscov's Inc. and its subsidiaries and affiliates that may provide
consumer financial services, including Boscov's Department Stores,
LLC (including Boscovs.com), ("Boscov's").
At Boscov's, we respect our customers and understand that
you are concerned about privacy, so we've instituted policies
intended to ensure that your personal information is handled safely
and responsibly. We
encourage you to refer to this policy on an ongoing basis so that
you understand our Privacy Policy.
This policy was last updated on November 1, 2007.
If you have any questions about this policy you can contact
us by mail at Customer Service, ATTN:
Privacy Manager, P.O. Box 4202, Reading,
Pennsylvania 19606, by calling our Privacy Hotline at
1-888-600-2728 or click on "E-mail
Us" at Boscovs.com.
What
Information Do We Collect?
Boscov's may collect personally identifiable information
about you, depending on the services you use.
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We
keep information we receive from you on applications or other forms,
including services involving delivery of merchandise and Boscoverage,
our extended service plan.
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We
keep information we receive from you when you use certain
specialized services including layaway, gift registry, appliance
service, checking writing programs such as Western Union Quick
Collect and various bank‑by‑phone programs.
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We
keep information about your transactions with us.
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We
keep information we receive from your Credit Card applications. Credit Card application information
is also subject to the pirvacy policies of HSBC; please see your Credit Card Terms and Conditions
for further information.
We collect additional various types of information,
depending upon how you use our website, Boscovs.com.
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When
you order from us, we collect your name, address, e‑mail
address, phone number and credit card number (with expiration date)
or electronic gift card number.
We also gather information on the person who will receive any
online gift, flower order through TheFlowerClub and similar merchandise and services
(e.g., that person's name and address) and retain
a record of your purchases.
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When
you sign up for express checkout, we collect your name, mailing
address, e-mail address, credit card number and billing
address, birth date, and password and password clue (in case you
forget your password). We also may ask for additional information (e.g., about your
favorite brands and interests), but you may have the option not to
provide it.
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When
you enter a sweepstakes or contest online, we usually collect your
name, address, e‑mail address and phone number.
We also may ask you for additional information, such as your
age, interests, product preferences or zip code.
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When
you submit a question to customer service, we need your e‑mail
address to respond, and you also may provide us with other
information to allow us to answer your question.
We
also may receive some information about you from other sources and
may add it to your account information.
For example, we might get your updated address from a shipper
or information on your preferences
from another unaffiliated company conducting a promotion or event
with us.
We
may acquire customer lists from other parties so that we may invite them
to become a new customer of Boscov's or visit us at Boscovs.com.
We provide customers with the
opportunity to opt out of receiving future offers.
Boscov's reserves the right to collect or otherwise obtain personally
identifiable information about customers and potential customers in
any lawful manner.
What
are Cookies and Do We Use Them?
A cookie is a small piece of information that is sent by a
website and saved on your hard disk by your computer's browser.
It holds information a site may need to interact with you and
personalize your experience. At Boscovs.com, we use two kinds of cookies, session
cookies and persistent cookies.
Session cookies exist only for as long as your browser
remains open. Once you exit your browser, they go away.
We use session cookies to maintain information we need to
have in order for you to shop at Boscovs.com.
For example, the session ID cookie that we ask your browser
to hold retains the ID for your shopping bag.
Without the session ID cookie, you can't add merchandise to
your bag and carry it to checkout.
Persistent cookies, in contrast, last from visit to
visit; they do not go away when you exit your browser.
At Boscovs.com, we use persistent cookies to
give you a more personalized shopping experience and to help you
navigate our store more efficiently (imagine a more
"express" express checkout or being greeted when you come
to the site). You can
use our site without accepting a persistent cookie.
To do so, you should set your browser options to reject
persistent cookies. Alternatively,
you can set your browser to notify you when you receive a cookie,
which provides you with the opportunity to decide whether you want
to accept it or not. In many instances, the "help" button on your
browser tool bar will tell you how you can take these steps. Cookies can be used by a website to recognize you.
But, that does not necessarily mean any personal information
is stored in the cookies. At
Boscovs.com, we do not currently store personal information (such as
name, home address, credit card information) about you in
the cookies. Anything
you choose to tell us about yourself (like your address) is stored safely and separately on our secured
servers, and you need to provide a password to access it.
We also may use cookies to look at how groups, rather than
individuals, use our website. In
our physical stores, we can observe which aisles and departments are
most heavily trafficked and determine what displays or sales are the
most successful. Then,
we can identify ways to improve the customer experience.
On the web, cookies help us develop a similar understanding
so that we can continue to improve the arrangement, product
offerings and merchandise placement you see at Boscovs.com.
We have carefully selected a company, Coremetrics, that will assist us in better understanding your use of our site. Coremetrics will place cookies on your computer to collect information on our behalf that will educate us on such things as search engine referral, how you navigate around our site, unique visitor identification, and product browsing and purchasing information. Boscovs.com does not allow Coremetrics to collect credit card, username or password information. Coremetrics analyzes the information it collects on our behalf and returns it back to Boscovs.com through a secure web connection. The information and analysis will only be used to assist us in better understanding your interests in our web site and how to better serve those interests. Coremetrics is contractually prohibited from using our data for any other purposes or match it against any other information in its possession and is required to maintain all information collected and the analysis in strictest confidence. As a visitor to Boscovs.com, you have the option to deactivate the ability of Coremetrics to analyze your browsing and purchasing behavior on our site. You may also choose to continue to benefit from the improved shopping experience which the Coremetrics analysis allows us to provide to you, but maintain anonymity. To learn more about the various levels of privacy and confidentiality you can select with respect to Coremetrics and to exercise your choice,
click here.
How
Do We Use Your Information?
We use your information in a number of ways, including
the following:
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To
improve the content at Boscovs.com.
For example, we may use cookies to find out which parts of
our site or our products are visited most often.
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To
enhance your online shopping experience.
For example, we may use it to recognize you and welcome you
to the site.
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For
marketing and promotional purposes.
For example, we may send direct mail, statement stuffers or
e-mails to you about products or events that we think may be
of interest to you. We
also may send you offers for discounts or free services (e.g., free
gift wrap or shipping) on our website.
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Your
information may also be needed to complete transactions you request
or to provide services you have requested.
For example, we may need to use your information to keep
track of your layaway, to determine if you have a BoscoverageŽ
contract or to keep track of your travel preferences.
Boscov's
reserves the right to use personally identifiable information about
customers and potential customers in any lawful manner.
Do We Share Your
Information?
The information gathered, for example, your name and
address, may be shared with Boscov?s affiliates.
We may also share the information with unaffiliated third
parties, including responsible companies with which we have a
relationship. For
example:
We may disclose the following kinds of personally
identifiable information about you:
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Information
we receive from you on your credit application or other forms, such
as your name, address, social security number and date of birth;
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Information
about your transactions with us, our affiliates, or others, such as
your account number,
parties to transactions, types of goods and/or services purchased
and credit card usage; and
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Information
we receive from a consumer reporting agency, such as your
creditworthiness and credit history.
We
may disclose personally identifiable information about you to the
following types of unaffiliated third parties as permitted by law:
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Other
financial service providers.
For example, HSBC is a party to a Private Label Credit Card program with Boscov's.
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Non‑financial
companies, such as other retailers, publishers, direct marketers,
companies that provide travel services through Boscov's TravelCenter;
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Companies with which Boscov's has a joint marketing arrangement; for example Affinion;
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Companies
which we may utilize to provide extended services under our
BoscoverageŽ program or other in-home services.
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Non-profit
and community service organization that operate in communities we
serve.
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Some
of our vendors may work closely with us to ship your order directly
to you for certain specialty items such as furniture, shoes and
dinnerware. In certain
instances, we may share certain information about you with that
vendor.
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We
may use unaffiliated companies to assist in providing our products
and services to customers.
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We
may share your personally identifiable information with outside
companies that perform services on our behalf.
For example, we may retain an outside company to manage a
database containing certain customer information or to create and
distribute an offering by telephone, mail or e‑mail.
In those situations, the outside party is performing work for
Boscov's, and Boscov's takes appropriate steps designed to ensure
your information is used only to provide the services requested by
Boscov's, and not for other purposes.
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Additionally, Boscov's may share account or other information when we believe it is necessary to comply with law
or to protect our interests or property.
This may include sharing information with other companies,
lawyers, credit bureaus, agents or government agencies in connection
with issues related to fraud, credit or debt collection.
Finally, Boscov's may share your personal information
with unrelated outside companies so that they can directly market
their products or services to you if we feel that a company offers
products or services that we believe may be of interest.
We may also provide you with the opportunity to sign up at
Boscovs.com in order to receive offers by e-mail.
In the event that some or all of the business assets of
Boscov's are sold or transferred, we may transfer the corresponding
information about our customers.
Explanation of
Opt-Out Rights
If you prefer that we not disclose certain personal
information about you, you may opt out of those disclosures; that
is, you may direct us not to make those disclosures (other than
disclosures permitted by law or otherwise exempt from your
opt-out rights). If you wish to opt out of disclosures of nonpublic personal
information to unaffiliated companies, you may contact us as described above.
Once you have submitted your request you should assume that it has been
successfully received and your request is being processed.
Please allow us 60 calendar days from your request to
complete the removal, as some of our promotions may already have
been in process before you submitted your request.
You
should know that certain information (for example, your name,
address and phone number) may still be shared with unaffiliated
third parties when it is required to complete a purchase or to
provide special services you request.
Your transaction or request is our authorization to provide
this information to third parties regardless of your or your joint
account holder's previous request to opt-out but only for this
transaction or request.
Because cookies are specific to each computer that you may use to access Boscovs.com, you must turn off the collection of shopping experience data (i.e., the Coremetrics data described above) by opting out of our use of this data should you decide you do not want us to use this data to enhance your shopping experience.
Click here
for changing your permission with regard to the Coremetrics cookie. Please note that any request that you make to opt out of our disclosure of data does not also turn off the Coremetrics cookie as you must do that from your own computer.
Is My Information
Secure?
Boscov's is committed to doing its best to maintain the
security of information collected.
To try to prevent unauthorized access, maintain data
accuracy, and ensure the correct use of information, we have put in
place physical, electronic, and managerial procedures to safeguard
and secure the information we collect.
We restrict access to nonpublic personal information
about you to those
employees who need to know that information to provide products or
services to you.
We maintain physical, electronic, and procedural safeguards
to guard your nonpublic personal information.
Private electronic account and customer information is located on a
secured server behind a firewall; it is not directly connected to
the Internet. The
firewall meets or exceeds recognized industry standards.
What About Information
About Children?
The Children's Online Privacy Protection Act took effect
on April 21, 2000 and imposes certain requirements on
websites directed toward children under 13 that collect information
on those children, or on websites that knowingly collect information
on children under the age of 13.
Boscovs.com's website is not directed toward children under
13 and it is our site's policy not to collect personal information
on any person under 13.
Privacy
Policy Changes
We may change this Privacy Policy from time to time.
When such a change is made, we will post a revised version on
the Boscovs.com website and make it available at our locations.
Changes will be effective when they are posted.
It is your responsibility to review this Privacy Policy from
time to time to be aware of any such change.
Your continued use of any of Boscov's services, including
Boscovs.com, will indicate your agreement to any such change.
This Privacy Policy was last updated November 1, 2007.
Please check back periodically for updates and changes.
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